Yes — virus, malware, and ransomware removal is one of our most common on-site jobs. If you're seeing a fake security warning or your files have been encrypted, disconnect from Wi-Fi first, then call.
Virus and malware removal cleans active infections — ransomware, adware, hijacked browsers, fake-support pop-ups — from a computer and locks down accounts that may have been compromised. The faster you disconnect from the network, the less damage spreads to other devices.
DIY antivirus vs. professional removal
DIY antivirus
Active subscription, one machine, infection caught early. Free tools rarely catch modern malware and almost never undo account-level damage.
Professional removal
Ransomware, fake-support scam, or signs the attacker accessed your email or banking. We clean the device, harden your accounts, and verify the cleanup.
Related questions
Should I pay the ransom?+
Almost always no. We try recovery first, and we help you contact your insurance and report it correctly.
Did they steal my passwords?+
Assume yes. Part of cleanup is locking down email + banking + social accounts and rotating credentials.
Want hands-on help with this?
We come to you — diagnosis happens on-site in the first hour, and you know the cost before any extra work.