Answers

Straight answers, no sales pitch.

The questions we get asked most, answered plainly. Each one links to the service if you decide you want hands-on help.

Looking for prices?

Cost questions have their own guides — what computer repair, data recovery, and remote support actually run, plus how we compare with Geek Squad.

How much does computer repair cost? What does data recovery cost? What does remote IT support cost? Geek Squad vs. local computer repair: pricing compared

Computer repair

Should I repair or replace my computer?

It comes down to the machine's age and what's actually broken. Repairing is almost always cheaper and faster for a newer computer with a single fault; replacing makes more sense for older hardware or a failed motherboard. The breakdown below shows where the line usually falls.

Data recovery

How long does data recovery take?

Software recovery is often same-visit. Hardware recovery is 5–10 business days at the clean-room.

Security

Can you remove viruses and malware?

Yes — virus, malware, and ransomware removal is one of our most common on-site jobs. If you're seeing a fake security warning or your files have been encrypted, disconnect from Wi-Fi first, then call.

Wi-Fi & networking

Mesh Wi-Fi vs. range extender: which do I need?

For most multi-room homes, a mesh system is the right call — it gives you one seamless network across the whole house. A range extender only makes sense for a single dead corner where cost matters more than speed.

How we work

Do you come to my home, or do I bring my device in?

Yes — that's the whole point. Most jobs are done on-site, the same day when possible. We bring tools, parts for common repairs, and we work around your schedule.

Can you fix my computer remotely?

For software-only issues we can usually connect remotely with your permission — saves you the travel fee and gets you back up faster. Anything physical (hardware, networking, smart-home install) needs us on-site.